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Various USD, NZD and AUD Brand Redemption Event
Incident Report for Vi Trust
Postmortem

We sincerely apologize for any impact this incident may have caused you and your business. At Virtual Incentives, trust is our #1 value. We value transparency and want to take this opportunity to outline the facts regarding a recent service disruption, as we currently understand them.

On 20 December 2019, at 10:26 AM Friday, Coordinated Universal Time (UTC), a redemption event occurred for various USD, NZD and AUD rewards.

On 20 December 2019, at 11:14 PM PM Friday, Coordinated Universal Time (UTC), the issue was resolved by an update that allowed the codes to successfully display. Services were fully restored and operational. Monitoring continued for a 84 hour period.

On 23 December 2019, at 3:08 PM Monday, Coordinated Universal Time (UTC), a redemption event occurred for various USD, NZD and AUD rewards.

On 23 December 2019, at 10:57 PM Friday, Coordinated Universal Time (UTC), the issue was resolved by an update that allowed the codes to successfully display. Services were fully restored and operational. Monitoring continued for a 48 hour period.

Posted Jan 06, 2020 - 12:46 EST

Resolved
This event has been resolved.
Posted Dec 20, 2019 - 18:07 EST
Monitoring
Normal processing has resumed and monitoring is ongoing.
Posted Dec 20, 2019 - 17:35 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 20, 2019 - 09:46 EST
This incident affected: Vi Recipient Platform.