Virtual Incentives Trust

Success is built on trust. Trust starts with transparency. trust.virtualincentives.com is the Virtual Incentives community's home for real-time information on system performance

All Systems Operational

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Vi Recipient Platform Operational
Vi Now Operational
Vi Rest API Operational
Vi Batch API Operational
Vi Cardholder IVR Operational
Vi ConfirmIt Flex Extension Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - This incident has been resolved.
Sep 17, 19:03 EDT
Identified - We are experiencing intermittent issues with various USD eGift Card redemptions and will provide an update once it's resolved.
Sep 17, 15:46 EDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Resolved - This incident has been resolved.
Sep 10, 08:41 EDT
Identified - We are experiencing intermittent issues with CVS Pharmacy USD eGift Card redemptions and will provide an update once it's resolved.
Sep 8, 12:07 EDT
Sep 9, 2021
Completed - The scheduled maintenance has been completed.
Sep 9, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:00 EDT
Scheduled - During this 30 minute maintenance window, Walmart will be performing system maintenance and all redemption attempts will fail.
Sep 8, 16:31 EDT
Sep 8, 2021
Completed - The scheduled maintenance has been completed.
Sep 8, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:04 EDT
Scheduled - During this 30 minute maintenance window, Walmart will be performing system maintenance and all redemption attempts will fail.
Sep 8, 16:31 EDT