Virtual Incentives Trust

Success is built on trust. Trust starts with transparency. trust.virtualincentives.com is the Virtual Incentives community's home for real-time information on system performance

All Systems Operational

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Vi Recipient Platform Operational
Vi Now Operational
Vi Rest API Operational
Vi Batch API Operational
Vi Cardholder IVR Operational
Vi ConfirmIt Flex Extension Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2022

No incidents reported today.

May 22, 2022

No incidents reported.

May 21, 2022
Completed - The scheduled maintenance has been completed.
May 21, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 02:01 EDT
Scheduled - We will be performing routine Network maintenance on 5/21/2022 2:00 AM EST - 3:00 AM EST. The maintenance was prepared in a way that would present the lowest possible risk for a network outage; however, users could experience an intermittent loss of connectivity.
May 19, 15:51 EDT
May 20, 2022
Completed - The scheduled maintenance has been completed.
May 20, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 EDT
Scheduled - We will be performing routine Network maintenance on 5/20/2022 10:00 PM EST - 11:00 PM EST. The maintenance was prepared in a way that would present the lowest possible risk for a network outage; however, users could experience an intermittent loss of connectivity.
May 19, 15:51 EDT
May 19, 2022
Resolved - This incident has been resolved.
May 19, 13:46 EDT
Identified - We are experiencing intermittent issues with various BRL eGift Card redemptions and will provide an update once it's resolved.
May 17, 11:37 EDT
May 18, 2022

No incidents reported.

May 17, 2022
May 16, 2022

No incidents reported.

May 15, 2022
Completed - The scheduled maintenance has been completed.
May 15, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 EDT
Scheduled - During this 30 minute maintenance window, reward redemption will be inaccessible. Rewards can be redeemed successfully after 30 minute maintenance window has completed. We apologize for any inconvenience this may cause.
May 13, 16:44 EDT
May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Completed - The scheduled maintenance has been completed.
May 10, 23:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 23:00 EDT
Scheduled - During this 30 minute maintenance window, Walmart will be performing system maintenance and all redemption attempts will fail.
May 9, 13:58 EDT
Resolved - This incident has been resolved.
May 10, 14:18 EDT
Identified - We are experiencing intermittent issues with the following eGift Card redemptions and will provide an update once it's resolved:

Halfords (UK)
Primark (UK)
Tesco (Ireland)

May 10, 13:14 EDT
May 9, 2022

No incidents reported.