Virtual Incentives Trust

Success is built on trust.

Trust starts with transparency.

trust.virtualincentives.com is the Virtual Incentives community's
home for real-time information on system performance

All Systems Operational

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Vi Recipient Platform Operational
Vi Now Operational
Vi Rest API Operational
Vi Batch API Operational
Vi Cardholder IVR Operational
Vi ConfirmIt Flex Extension Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019
Completed - The scheduled maintenance has been completed.
Oct 16, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 14, 10:07 EDT
Oct 15, 2019
Completed - The scheduled maintenance has been completed.
Oct 15, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 EDT
Scheduled - During this window no interruptions should occur.
Oct 8, 09:08 EDT
Oct 14, 2019
Postmortem - Read details
Oct 14, 15:09 EDT
Resolved - This event has been resolved.
Oct 14, 09:04 EDT
Investigating - We are experiencing intermittent issues with Amazon.fr redemption and will provide an update once it's resolved.
Oct 9, 16:52 EDT
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:00 EDT
Scheduled - During this window no interruptions should occur.
Oct 1, 13:14 EDT
Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:00 EDT
Scheduled - During this window no interruptions should occur.
Oct 1, 13:13 EDT
Oct 7, 2019
Completed - The scheduled maintenance has been completed.
Oct 7, 03:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 03:00 EDT
Scheduled - During this 10 minute maintenance window, reward redemption will be inaccessible. Rewards can be redeemed successfully after 10 minute maintenance window has completed. We apologize for any inconvenience this may cause.
Oct 4, 13:43 EDT
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.