Virtual Incentives Trust

Success is built on trust. Trust starts with transparency. trust.virtualincentives.com is the Virtual Incentives community's home for real-time information on system performance

All Systems Operational

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Vi Recipient Platform Operational
Vi Now Operational
Vi Rest API Operational
Vi Batch API Operational
Vi Cardholder IVR Operational
Vi ConfirmIt Flex Extension Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Visa & Mastercard Scheduled Maintenance Notice Feb 8, 2023 01:00-03:00 EST
End-users may receive transaction declines and activation issues during this maintenance period.
Posted on Feb 01, 2023 - 09:27 EST
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
MediaMarkt (CH) Brand Redemption Event
Resolved - This incident has been resolved.
Feb 2, 10:22 EST
Investigating - We are experiencing intermittent issues with MediaMarkt (CH) Card redemptions and will provide an update once it's resolved.
Jan 30, 11:08 EST
Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023
Vi Rest API Event
Resolved - At 10:50am EST on 1/30/2023, there was a temporary connectivity issue which may have caused orders to fail. This lasted for a few minutes and has since been resolved.
Jan 30, 12:10 EST
Various USD Brands Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jan 30, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 04:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 24, 09:17 EST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
MediaMarkt (CH) Brand Redemption Event
Resolved - This incident has been resolved.
Jan 26, 15:09 EST
Investigating - We are experiencing intermittent issues with MediaMarkt (CH) Card redemptions and will provide an update once it's resolved.
Jan 20, 08:54 EST
Jan 25, 2023

No incidents reported.

Jan 24, 2023
Various USD Brand Redemption Event
Resolved - This incident has been resolved.
Jan 24, 09:15 EST
Investigating - We are experiencing intermittent issues with various USD eGift Card redemptions and will provide an update once it's resolved.
Jan 23, 14:16 EST
Jan 23, 2023
Jan 22, 2023

No incidents reported.

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