Virtual Incentives Trust

Success is built on trust.

Trust starts with transparency.

trust.virtualincentives.com is the Virtual Incentives community's
home for real-time information on system performance

All Systems Operational

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Vi Recipient Platform Operational
Vi Now Operational
Vi Rest API Operational
Vi Batch API Operational
Vi Cardholder IVR Operational
Vi ConfirmIt Flex Extension Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vi Platform Temporarily Impacted Due to Planned Maintenance Sep 1, 05:00-06:00 EDT
On Sunday, September 1st from 5:00 am to 6:00 am Eastern, all Vi sites and services may be unavailable for scheduled maintenance.
Posted on Aug 13, 13:19 EDT
Past Incidents
Aug 19, 2019

No incidents reported today.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019
Cardholder API Event
Postmortem - Read details
Aug 12, 11:17 EDT
Resolved - This incident has been resolved.
Aug 12, 11:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 10:39 EDT
Update - We are continuing to work on a fix for this issue.
Aug 12, 10:20 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 12, 10:20 EDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.

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