Virtual Incentives Trust

Success is built on trust. Trust starts with transparency. trust.virtualincentives.com is the Virtual Incentives community's home for real-time information on system performance

All Systems Operational

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Vi Recipient Platform Operational
Vi Now Operational
Vi Rest API Operational
Vi Batch API Operational
Vi Cardholder IVR Operational
Vi ConfirmIt Flex Extension Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 1, 2021

No incidents reported today.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Walmart USD Temporarily Impacted Due to Planned Maintenance
Completed - The scheduled maintenance has been completed.
Feb 23, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 23:00 EST
Scheduled - During this 30 minute maintenance window, Walmart will be performing database maintenance and all redemption attempts will fail.
Feb 19, 11:24 EST
Feb 22, 2021
Walmart USD Temporarily Impacted Due to Planned Maintenance
Completed - The scheduled maintenance has been completed.
Feb 22, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 23:00 EST
Scheduled - During this 30 minute maintenance window, Walmart will be performing database maintenance and all redemption attempts will fail.
Feb 19, 11:22 EST
Various CAD Brand Redemption Event
Postmortem - Read details
Feb 23, 09:57 EST
Resolved - This incident has been resolved.
Feb 22, 17:40 EST
Identified - We are experiencing intermittent issues with CAD eGift Card redemptions and will provide an update once it's resolved.
Feb 22, 16:57 EST
Feb 21, 2021
Various EUR, GBP, DKK, PLN, SEK, CHF and NOK Brands Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Feb 21, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 05:00 EST
Scheduled - During this 30 minute maintenance window, reward redemption will be inaccessible. Rewards can be redeemed successfully after 30 minute maintenance window has completed. We apologize for any inconvenience this may cause.
Feb 11, 18:26 EST
Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

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