Live Status History
All Systems Operational

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Uptime over the past 90 days. View historical uptime.
Global eGiftcard API Operational
90 days ago
100.0 % uptime
Today
Recipient Platform Operational
90 days ago
100.0 % uptime
Today
VI Now Client Portal Operational
90 days ago
100.0 % uptime
Today
Rest API Operational
90 days ago
100.0 % uptime
Today
Batch API Operational
90 days ago
100.0 % uptime
Today
Visa and Mastercard IVR Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023
Network Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:00 EST
Scheduled - We will be performing scheduled maintenance on 12/2/2023 from 11:00pm to 12:00am EST. The maintenance was prepared in a way that would present the lowest possible risk for a network outage; however, users could experience an intermittent loss of connectivity.
Nov 28, 12:51 EST
Dec 2, 2023
Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
Cardholder Site Latency
Resolved - This incident has been resolved.
Nov 27, 19:02 EST
Update - We are continuing to monitor for any further issues.
Nov 27, 17:46 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 17:38 EST
Investigating - We have received reports of intermittent latency across our cardholder site. We are currently investigating the issue.
Nov 27, 10:16 EST
VI Now and Rest API Performance
Resolved - This incident has been resolved.
Nov 27, 10:14 EST
Update - We are continuing to investigate this issue.
Nov 27, 10:03 EST
Investigating - We have received reports of intermittent latency across REST API and VI Now. We are currently investigating the issue.
Nov 27, 09:47 EST
Nov 26, 2023
Reports of latency
Resolved - This incident has been resolved.
Nov 26, 22:31 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 22:09 EST
Investigating - We are currently investigating this issue.
Nov 26, 21:26 EST
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