All Systems Operational

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Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Global eGiftcard API Operational
90 days ago
99.96 % uptime
Today
Recipient Platform Operational
90 days ago
99.96 % uptime
Today
VI Now Client Portal Operational
90 days ago
99.96 % uptime
Today
Rest API Operational
90 days ago
99.96 % uptime
Today
Batch API Operational
90 days ago
99.86 % uptime
Today
Visa and Mastercard IVR Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024
Resolved - Since resolution at 12:07PM (GMT-5), all systems at Virtual Incentives have operated without any issues. We are actively monitoring their status and can confirm that all upstream parties have fully recovered. We remain vigilant in monitoring both internal and external systems going forward.
Jul 19, 15:39 EDT
Update - At 12:07PM (GMT-5), all Virtual Incentives systems are functioning without issue. However, due to the incident's global impact, some downstream parties are encountering platform outages. We are closely monitoring the situation to ensure stability and successful order fulfillment.
Jul 19, 12:48 EDT
Monitoring - As of 10:12AM (GMT-5), service has been restored to the API, VI Now, and Cardholder Sites. We are actively monitoring the platform to ensure stability and are continuing to restore additional services.
Jul 19, 10:43 EDT
Investigating - As you may be aware, today, Friday 19th July 2024, a mass Microsoft outage impacted multiple technology platforms across the globe. This incident is being attributed to a Crowdstrike update following a patch release.

The service disruption impacted several of our platforms including API, VI Now, and Cardholder Sites. The VI team is working with our technology partners to restore full service and to resolve any downstream impact as quickly as possible.

Jul 19, 09:54 EDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.