Virtual Incentives Trust

Success is built on trust. Trust starts with transparency. trust.virtualincentives.com is the Virtual Incentives community's home for real-time information on system performance

All Systems Operational

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Vi Recipient Platform Operational
Vi Now Operational
Vi Rest API Operational
Vi Batch API Operational
Vi Cardholder IVR Operational
Vi ConfirmIt Flex Extension Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Amazon JP Temporarily Impacted Due to Planned Maintenance May 26, 14:00-15:00 EDT
We will be undergoing planned maintenance during this time.
Posted on Apr 27, 07:56 EDT
Past Incidents
May 9, 2021

No incidents reported today.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Various EURO and PLN Brands Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
May 3, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 23:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 27, 12:40 EDT
May 2, 2021
May 1, 2021

No incidents reported.

Apr 30, 2021
Walmart USD Temporarily Impacted Due to Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:00 EDT
Scheduled - During this 60 minute maintenance window, Walmart will be performing system maintenance and all redemption attempts will fail.
Apr 27, 17:49 EDT
Apr 29, 2021
Walmart USD Temporarily Impacted Due to Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 23:00 EDT
Scheduled - During this 60 minute maintenance window, Walmart will be performing system maintenance and all redemption attempts will fail.
Apr 27, 17:48 EDT
Apr 28, 2021
Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

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