Cloudflare Global Outage

Incident Report for Vi Trust

Resolved

This incident has been resolved.

Posted Nov 18, 2025 - 10:21 EST

Monitoring

A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

Posted Nov 18, 2025 - 09:43 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 18, 2025 - 09:14 EST

Identified

We’re experiencing service disruptions due to an ongoing Cloudflare outage. Our team is monitoring the situation and will provide updates as Cloudflare restores normal operations

Posted Nov 18, 2025 - 06:45 EST

This incident affected: Batch API, Global eGiftcard API, Recipient Platform, Rest API, Visa and Mastercard, VI Now Client Portal, and Webhooks.