AWS Global Outage

Incident Report for Vi Trust

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 17:41 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2025 - 16:02 EDT

Update

AWS continues to experience issues affecting some of our services. We’re seeing partial recovery but are still monitoring performance closely. We’ll share another update as soon as AWS confirms full resolution.

Posted Oct 20, 2025 - 13:04 EDT

Identified

We’re experiencing service disruptions due to an ongoing AWS outage. Our team is monitoring the situation and will provide updates as AWS restores normal operations.

Posted Oct 20, 2025 - 03:11 EDT

This incident affected: Batch API, Global eGiftcard API, Recipient Platform, Rest API, Visa and Mastercard, VI Now Client Portal, and Webhooks.