Virtual Incentives Trust

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Platform Performance Event
Incident Report for Vi Trust
Postmortem

We sincerely apologize for any impact this incident may have caused you and your business. At Virtual Incentives, trust is our #1 value. We value transparency and want to take this opportunity to outline the facts regarding a recent service disruption, as we currently understand them.

On 17 November 2019, at 7:35 AM Sunday, Coordinated Universal Time (UTC), a platform performance event occurred. An automated index optimization job caused an abnormal increase in the size of the transaction log file, resulting in intermittent errors across ordering & redemption platforms.

The issue was resolved by truncating the transaction log file. Services were fully restored and operational on 17 November 2019, at 6:42 PM Sunday, Coordinated Universal Time (UTC).

Posted Nov 18, 2019 - 15:26 EST

Resolved
This incident has been resolved.
Posted Nov 17, 2019 - 14:03 EST
Identified
We are currently investigating this issue.
Posted Nov 17, 2019 - 12:22 EST
This incident affected: Vi Recipient Platform, Vi Now, Vi Rest API, and Vi Batch API.