Virtual Incentives Trust

Success is built on trust. Trust starts with transparency. trust.virtualincentives.com is the Virtual Incentives community's home for real-time information on system performance

Various CAD Brand Redemption Event
Incident Report for Vi Trust
Postmortem

On February 23, 2021 we experienced intermittent processing issues with CAD eGiftCard brands. The issue was resolved and service fully restored by 5:40 PM (EST).

Posted Feb 23, 2021 - 09:57 EST

Resolved
This incident has been resolved.
Posted Feb 22, 2021 - 17:40 EST
Identified
We are experiencing intermittent issues with CAD eGift Card redemptions and will provide an update once it's resolved.
Posted Feb 22, 2021 - 16:57 EST
This incident affected: Vi Recipient Platform.