We sincerely apologize for any impact this incident may have caused you and your business. At Virtual Incentives, trust is our #1 value. We value transparency and want to take this opportunity to outline the facts regarding a recent service disruption, as we currently understand them.
On 30 March 2021, at 2:08 PM Monday, Coordinated Universal Time (UTC), a complication during a scheduled release caused REST API calls to fail returning an Internal Server Error HTTP Status 500.
The issue was resolved and services were fully restored and operational on 30 March 2021, at 2:14 PM Monday, Coordinated Universal Time (UTC).