We sincerely apologize for any impact this incident may have caused you and your business. At Virtual Incentives, trust is our #1 value. We value transparency and want to take this opportunity to outline the facts regarding a recent service disruption, as we currently understand them.

On 23 October 2019, at approximately 4:30 PM Tuesday, Coordinated Universal Time (UTC), the Vi Batch API experienced a partial outage caused by a configuration error on the SFTP.

The issue was resolved and services were fully restored and operational on 23 October 2019, at 9:20 PM Wednesday, Coordinated Universal Time (UTC).

If you submitted any files during the partial outage, please verify they were successfully loaded.