We sincerely apologize for any impact this incident may have caused you and your business. At Virtual Incentives, trust is our #1 value. We value transparency and want to take this opportunity to outline the facts regarding a recent service disruption, as we currently understand them.
On 16 September 2019, at 2:30 PM Monday, Coordinated Universal Time (UTC), the Vi Recipient Platform experienced a partial outage during a scheduled release. Recipients would not have been able to redeem their rewards at that time.
The issue was resolved by re-publishing & re-releasing . Services were fully restored and operational on 16 September 2019, at 2:45 PM Monday, Coordinated Universal Time (UTC).