Virtual Incentives Trust

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Cardholder Event
Incident Report for Vi Trust
Postmortem

We sincerely apologize for any impact this incident may have caused you and your business. At Virtual Incentives, trust is our #1 value. We value transparency and want to take this opportunity to outline the facts regarding a recent service disruption, as we currently understand them.

On 16 September 2019, at 2:30 PM Monday, Coordinated Universal Time (UTC), Cardholder lost connection during a scheduled release. Recipients would not have been able to access their cardholder account at that time.

The issue was resolved by re-publishing & re-releasing . Services were fully restored and operational on 16 September 2019, at 2:50 PM Monday, Coordinated Universal Time (UTC).

Posted Sep 16, 2019 - 12:52 EDT

Resolved
The Cardholder website (https://cardholder.virtualrewardcenter.com) experienced a partial outage between 2:30 pm UTC to 2:50 pm UTC.
Posted Sep 16, 2019 - 10:30 EDT