Virtual Incentives Trust

Success is built on trust. Trust starts with transparency. is the Virtual Incentives community's home for real-time information on system performance

Cardholder Event
Incident Report for Vi Trust

We sincerely apologize for any impact this incident may have caused you and your business. At Virtual Incentives, trust is our #1 value. We value transparency and want to take this opportunity to outline the facts regarding a recent service disruption, as we currently understand them.

On 16 September 2019, at 2:30 PM Monday, Coordinated Universal Time (UTC), Cardholder lost connection during a scheduled release. Recipients would not have been able to access their cardholder account at that time.

The issue was resolved by re-publishing & re-releasing . Services were fully restored and operational on 16 September 2019, at 2:50 PM Monday, Coordinated Universal Time (UTC).

Posted Sep 16, 2019 - 12:52 EDT

The Cardholder website ( experienced a partial outage between 2:30 pm UTC to 2:50 pm UTC.
Posted Sep 16, 2019 - 10:30 EDT