We sincerely apologize for any impact this incident may have caused you and your business. At Virtual Incentives, trust is our #1 value. We value transparency and want to take this opportunity to outline the facts regarding a recent service disruption, as we currently understand them.

On 16 September 2019, at 2:30 PM Monday, Coordinated Universal Time (UTC), Cardholder lost connection during a scheduled release. Recipients would not have been able to access their cardholder account at that time.

The issue was resolved by re-publishing & re-releasing . Services were fully restored and operational on 16 September 2019, at 2:50 PM Monday, Coordinated Universal Time (UTC).