We sincerely apologize for any impact this incident may have caused you and your business. At Virtual Incentives, trust is our #1 value. We value transparency and want to take this opportunity to outline the facts regarding a recent service disruption, as we currently understand them.
On 12 August 2019, at 2:20 PM Monday, Coordinated Universal Time (UTC), Cardholder lost connection during a scheduled release due to a package conflict.
The issue was resolved by unifying package versions and re-releasing. Services were fully restored and operational on 12 August 2019, at 2:39 PM Monday, Coordinated Universal Time (UTC).
Posted Aug 12, 2019 - 11:17 EDT
Resolved
This incident has been resolved.
Posted Aug 12, 2019 - 11:06 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 12, 2019 - 10:39 EDT
Update
We are continuing to work on a fix for this issue.
Posted Aug 12, 2019 - 10:20 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 12, 2019 - 10:20 EDT
This incident affected: Recipient Platform and VI Now Client Portal.
