Virtual Incentives Trust
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Various CAD Brand Redemption Event
Incident
Report for Vi Trust
Postmortem
From 9/28 @ 3:46 PM EST to 9/30 @ 8:16 PM EST we experienced intermittent processing issues with CAD eGiftCard brands. The issue was resolved and service fully restored on 9/30 @ 8:16 PM EST.
Resolved
This incident has been resolved.
Identified
We are experiencing intermittent issues with CAD eGift Card redemptions and will provide an update once it's resolved.
This incident affected: Vi Recipient Platform.