Virtual Incentives Trust

Success is built on trust. Trust starts with transparency. is the Virtual Incentives community's home for real-time information on system performance

Various CAD Brand Redemption Event
Incident Report for Vi Trust

From 9/28 @ 3:46 PM EST to 9/30 @ 8:16 PM EST we experienced intermittent processing issues with CAD eGiftCard brands. The issue was resolved and service fully restored on 9/30 @ 8:16 PM EST.

Posted Oct 01, 2020 - 12:16 EDT

This incident has been resolved.
Posted Sep 30, 2020 - 22:43 EDT
We are experiencing intermittent issues with CAD eGift Card redemptions and will provide an update once it's resolved.
Posted Sep 30, 2020 - 10:04 EDT
This incident affected: Vi Recipient Platform.