Various CAD Brand Redemption Event

Incident Report for Vi Trust

Postmortem

From 9/28 @ 3:46 PM EST to 9/30 @ 8:16 PM EST we experienced intermittent processing issues with CAD eGiftCard brands. The issue was resolved and service fully restored on 9/30 @ 8:16 PM EST.

Posted Oct 01, 2020 - 12:16 EDT

Resolved

This incident has been resolved.

Posted Sep 30, 2020 - 22:43 EDT

Identified

We are experiencing intermittent issues with CAD eGift Card redemptions and will provide an update once it's resolved.

Posted Sep 30, 2020 - 10:04 EDT

This incident affected: Recipient Platform.