VI Now and Rest API Performance

Incident Report for Vi Trust

Resolved

This incident has been resolved.
Posted Nov 14, 2023 - 20:29 EST

Monitoring

Intermittent latency is resolved. We are continuing to monitor.
Posted Nov 14, 2023 - 15:14 EST

Investigating

We have received reports of intermittent latency across REST API and VI Now. We are currently investigating the issue.
Posted Nov 14, 2023 - 12:57 EST
This incident affected: Global eGiftcard API, Recipient Platform, VI Now Client Portal, Rest API, Batch API, and Visa and Mastercard IVR.