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Amazon Redemption Event
Incident Report for Vi Trust
Postmortem

We sincerely apologize for any impact this incident may have caused you and your business. At Virtual Incentives, trust is our #1 value. We value transparency and want to take this opportunity to outline the facts regarding a recent service disruption, as we currently understand them.

On 16 September 2019, at 3:07 PM Monday, Coordinated Universal Time (UTC), Amazon lost connection during a scheduled release. Recipients would not have been able to redeem their Amazon rewards at that time.

The issue was resolved by returning to an earlier stable version. Services were fully restored and operational on 16 September 2019, at 4:36 PM Monday, Coordinated Universal Time (UTC).

Posted Sep 16, 2019 - 12:58 EDT

Resolved
Amazon redemption experienced a partial outage between 3:07 pm UTC to 4:36 pm UTC.
Posted Sep 16, 2019 - 12:48 EDT
This incident affected: Vi Recipient Platform.