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Amazon Redemption Event
Incident Report for Vi Trust
Postmortem

We sincerely apologize for any impact this incident may have caused you and your business. At Virtual Incentives, trust is our #1 value. We value transparency and want to take this opportunity to outline the facts regarding a recent service disruption, as we currently understand them.

On 19 September 2019, at 5:50 PM Thursday, Coordinated Universal Time (UTC), an update to our client side scripting libraries caused an interruption to the Amazon redemption process.

The issue was resolved by returning to an earlier stable version. Services were fully restored and operational on 19 September 2019, at 7:41 PM Thursday, Coordinated Universal Time (UTC).

Posted Sep 19, 2019 - 16:22 EDT

Resolved
This incident has been resolved.
Posted Sep 19, 2019 - 15:44 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 19, 2019 - 15:39 EDT
This incident affected: Vi Recipient Platform.