VI Now and Rest API Performance

Incident Report for Vi Trust

Resolved

This incident has been resolved.
Posted Nov 27, 2023 - 10:14 EST

Update

We are continuing to investigate this issue.
Posted Nov 27, 2023 - 10:03 EST

Investigating

We have received reports of intermittent latency across REST API and VI Now. We are currently investigating the issue.
Posted Nov 27, 2023 - 09:47 EST
This incident affected: Global eGiftcard API, Recipient Platform, VI Now Client Portal, Rest API, Batch API, and Visa and Mastercard IVR.