Platform Outage

Incident Report for Vi Trust

Resolved

This incident has been resolved.
Posted Aug 24, 2020 - 03:05 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 23, 2020 - 14:44 EDT

Identified

Issue has been identified as connectivity problem between the Hypervisors and SAN. We are currently working on a resolution.
Posted Aug 23, 2020 - 14:08 EDT

Update

We are continuing to investigate this issue.
Posted Aug 23, 2020 - 13:50 EDT

Investigating

We are currently investigating this issue.
Posted Aug 23, 2020 - 13:50 EDT
This incident affected: Recipient Platform, VI Now Client Portal, Rest API, Batch API, and Visa and Mastercard IVR.