Virtual Incentives Trust

Success is built on trust. Trust starts with transparency. trust.virtualincentives.com is the Virtual Incentives community's home for real-time information on system performance

Platform Outage
Incident Report for Vi Trust
Resolved
This incident has been resolved.
Posted Aug 24, 2020 - 03:05 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 23, 2020 - 14:44 EDT
Identified
Issue has been identified as connectivity problem between the Hypervisors and SAN. We are currently working on a resolution.
Posted Aug 23, 2020 - 14:08 EDT
Update
We are continuing to investigate this issue.
Posted Aug 23, 2020 - 13:50 EDT
Investigating
We are currently investigating this issue.
Posted Aug 23, 2020 - 13:50 EDT
This incident affected: Vi Recipient Platform, Vi Now, Vi Rest API, Vi Batch API, Vi Cardholder IVR, and Vi ConfirmIt Flex Extension.